Since most people initially dial in to make an appointment, the first impression of your medical practice isn’t through the front door: it’s your voice on the phone.
If you come across on the phone as hurried or annoyed, that’s how people might think the practice is.
In this episode, Terry discusses phone etiquette tactics to help your practice come across as helpful, caring, friendly, and efficient to improve medical practice patient satisfaction. It’s time to take inventory as patients are returning to in-person visits.
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BS, CPC, CCC, CEMC, SCP-CA, ACS-CA, CCS-P, CCS, CMSCS, CMCS, CMC, QMGC, QMCRC
Ms. Terry Fletcher is a healthcare coding and billing consultant based in Southern California. With over 30-years experience, Ms. Fletcher teaches over 100 specialty coding Seminars, Teleconferences and Webinars every year. You can find her CodeCast™ podcast series, focusing on Physician Coding, Billing, Reimbursement, compliance, and Medical industry revenue opportunities, on iTunes, Stitcher, TuneIn, and Google Play.