In this episode, Terry challenges all medical professionals. What is your role in managing the patient experience?

A lack of patient prep can lead to an incomplete encounter for the physician including excessive visits. It can also lead to leakage in all departments, including the RCM staff’s ability to perform their job.

Terry offers her tips for accountability in all departments, starting with scheduling, to ensure the provider is “prepared” to see the patient.

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Podcast: Play in new window | Download (Duration: 15:34 — 21.6MB)